Order Cancellation & Refund Policy

Order Cancellation

Orders may be cancelled within 12 hours of purchase, as long as they have not yet been processed or shipped.

Once the packaging or shipping process begins, we are no longer able to cancel the order.

To cancel or make changes to your order, please contact our support team as soon as possible.

Refunds & Returns

We stand behind the quality of our products and offer a 100% money-back guarantee for items that are defective or damaged during shipping.

If you receive a faulty or broken item, simply reach out to us — we’ll provide a return address and arrange either a replacement or refund, based on your preference.

If you’re not satisfied with your order for any reason, we’re here to help.

Please contact our support team and we’ll do our best to resolve the issue.

Please note:

 -Customers are responsible for return shipping costs.

 -Refunds will not be issued if the issue was caused by circumstances beyond our control (e.g. incorrect shipping address provided).

When Can I Request a Refund?

You may request a refund within 15 days after the maximum delivery window (45 days) has passed without receiving your order.

To request a refund, please message us via the Contact Us page.

If your request is approved, we will notify you via email.

Thank you for shopping with Meluv.

The Meluv Team