Frequently Asked Questions

How do I check the status of my order?

Once your order is placed, please allow 24–72 hours for processing. You will receive an email with tracking information once your order ships.

👉 You can also check the status here: [TRACK YOUR ORDER].

How long does shipping take?

Processing time: 24–72 hours.

Delivery time:

🇺🇸 USA: 7–16 business days.

🌍 International: 7–20 business days.

We also offer faster shipping for selected items fulfilled from our US & EU warehouses.

Why does shipping take time for some items?

Many of our items are custom-made and hand-assembled with care — especially those featuring personalized engraving or photo inserts.

We take a little longer to make sure every gift is truly meaningful.

Do you ship internationally?

Yes! We ship worldwide, so no matter where you're located, we’ll deliver your gift with care.

Is your website secure?

Absolutely. We use SSL encryption to keep all personal data safe.

We never store your credit card information, and all payments are processed securely.

How do I place an order?

Find the product you love, click “Add to Cart” or “Buy Now”, then enter your details at checkout.

We'll handle the rest!

Do you guarantee product quality?

Yes! If your item arrives damaged or is not what you expected, contact us within 7 days with a photo.

We’ll happily arrange a free replacement or exchange.

Do you offer free shipping?

Yes! We offer free standard shipping on most orders — including personalized and handmade items.

No hidden fees. No surprises. Just thoughtful gifts, delivered with care.

What is Buyer Protection?

You’re protected when:

– Your order doesn’t arrive on time.

– The item is not as described.

– You receive a counterfeit item sold as original.

We’ve got your back — always.

📩 Still have questions? Email us anytime at: support@meluvgifts.com